Hot Paws Kit FAQ
What is Hot Paws™?
Hot Paws is the fun, do-it yourself activity for making a stunning glass keepsake of your furry friends paws! Say goodbye to inky paws and clay that cracks over time and hello to a 3D copy where you can feel all those precious details!
How did you come up with Hot Paws?
At Hot Sand we’ve been doing our signature Walk-In Glassblowing Activity, the QuickCast for countless animals over the last 10 years. We wanted to make the opportunity for a lasting glass impression available to people from all over the USA and so we developed Hot Paws. Now you can have the experience of having a glass paw print made for you right in the comfort of your own home!
Where can I get Hot Paws?
We also have Hot Paws in our brick and mortar shop, Hot Sand in Asbury Park, NJ! Click here for directions!
I don’t want hot glass in my house! How do I do Hot Paws?
No Problem! At Hot Paws we want you to get all the fun of a having a Hot Shop right in your home, without the 2100° furnace! All you have to do is make a snowball with our included modeling material, squish the snowball, get a paw print, let it dry and send it back to us in the pre-labeled, postage paid envelope we include with your order! It’s SO easy peasy, even a child can do it! And by the way, it’s great for your kids first pet!
How do I get Hot Paws back to you?
It could not be any easier! Included in your kit is a pre-labeled envelope. Just put your impression in the tin along with your information card and seal the envelope by peeling the sticker from the adhesive. Close it securely and drop if off at your nearest USPS branch or give it to your USPS mail person. That’s it! Hot Paws will make its way back to us in 1-3 days and as soon as we get it back, we can get to making the mold that we fill with molten glass. Then, it’s ready to be sent back to you!
Can I do my kitty’s paws?
Yes! You can use Hot Paws to make a copy of any little creatures paws! The one requirement we have for Hot Paws is that you keep the impression centered in the disk you create and that it fits back in the tin you use to mail Hot Paws back to us. Good luck with the kitty!
I messed up my paw print! What do I do?
That’s ok! with Hot Paws you can retake the impression many times as you want! All you need to do is make another snowball with the material and make another impression. Keep doing it until you are happy with the image you made, because just like magic, we’re going to get you a perfect copy of the print you send back to us.
I lost the instruction sheet in the kit! Is there somewhere on your website I can view the instructions?
I have hair and dirt in my paw print, is that ok?
It’s totally ok. We know hair and dirt is a part of having a furry companion in your life and that will not affect your paw print in the least. If we need to, we’ll clean it up a bit before we cast it for you.
My Hot Paws does not fit back in the tin, what do I do?
No problem. All you need to do is make a snowball again and take another impression. Make sure you use the disk size guide on the bottom of the tin so your disk will fit back inside the tin. If you’re maxing out the size of the disk with your big animal, just pack the sides in a bit without disturbing the impression. Let it dry and send it back to us in the tin.
My paw print has cracks around the edges now that it’s dry. Is that normal?
Cracks around the edges of your print are totally normal. The material has water in it and as it dries, small cracks can appear around the edges of the impression. This is normal and in no way will affect your casting. In fact, it’s expected.
What’s the deal with the information card? What do I do with that?
Good question! Your Hot Paws information card is super important. When we get your Hot Paws back in the studio, that information card is going to let us know just where to send the Hot Paws. If you made the Hot Paws™ for you, just put the address you want us to send the Hot Paws. If you are making the Hot Paws for a gift, place on the information card the address you would like us to send the final piece.
I forgot to include my information card when I shipped Hot Paws back to you!
We can fix that. Email us at this address HotPawsAP@HotSandAP.com and let us know the issue and the address from which you sent your Hot Paws. We’ll have one of our Hot Paws team members receive the package when it arrives and create a new card from the information you provide to us in the email.
I have a gluten allergy. Does Hot Paws contain gluten?
Fear not. Hot Paws contains no gluten and is a vegan product. Can my pet eat the Hot Paws modeling material?
Can my pet eat the Hot Paws modeling material?
We would not recommend it. Although Hot Paws is a totally non-toxic material and possesses no acute safety risks, we suggest sticking to the usual kibble that your companion knows and loves.
I want to send Hot Paws as a gift. Can I do that?
You sure can! Hot Paws is an amazing gift for any lover of furry creatures! We suggest letting us send it to the recipient if possible. The price of Hot Paws includes all 3 shipping transits and you’ll have to add a fourth transit yourself if we ship it to you. If you want to take on the extra shipping route, that’s fine by us. The one thing we need from you in that case, is a note upon purchase, letting us know from where will the recipient be shipping Hot Paws. With that info, we’ll generate the appropriate shipping label to get it here safe and sound from your friend. We’ll send it to you and you can send it to your loved one who can have all the fun of Hot Paws right in their home!
I see few bubbles in my Hot Paws Print. Why is that?
In the process of casting glass, small air bubbles are part of the process. These inclusions are totally expected and a facet of hand made glass objects that makes them unique!
I want 2 copies of my Hot Paws. How do I do that?
To receive 2 copies of your paw print, just select the option for 2 prints when you are placing your order on the product page.
Can I have my foam impression back? I’d really like to keep it.
No, as they are consumed in the manufacturing process. However, we recommend you take a picture of it for memories before packing it in to send it to us.
Unfortunately we are not typically offering shipping outside of the United states, at the moment.
I’d like to offer Hot Paws in my shop. Do you offer Hot Paws™ for resale?
Is Hot Paws the best do-it yourself kit for making a lasting glass impression of my furry pets paw and will it make my life immeasurably better?